Terms & Conditions
Access to and use of this Website and the products available through this Website (collectively the “Services”) are subject to the following terms and conditions . By using the Services, you are agreeing to all of the Terms & Conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms & Conditions.
1. Online shop Sans Residence
Sans Residence online shop sells products through an online store accessible via www.sans-residence.com. It operates as a vendor company A u r u m & A r g e n t u m Company. s.r.o. , which is located on the address Chrudimska 2364/4, Prague, 130 00 and is registered in the Commercial Register maintained by the Municipal Court in Prague under ID : 24687260.Bank connection: Komercni banka a.s., No. account : 1151000180237 / 0100. Authorised representative Natallia Hammond.
2. Our products
The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to be as accurate as possible, sizes, and measurements may vary.
All Products shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order if made.
3. You as the Consumer
As a consumer you may only purchase Products from our Website if you are at least 18 years old. You agree that you will be personally responsible for use of this Website .
In order to make purchase on the Website you will be required to provide your personal details. In particular you must provide your real name, phone number, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local trading standards office. Nothing in these Terms will affect these legal rights.
4. How the contract is formed between Sans Residence and You
To order products from our Website, please use the following instructions:
When on the page for the particular product you want to order, please select a size and quantity and click the Add To Cart button.
Once you have chosen all of the products you would like to order, click the small icon button (Shopping Cart) in the top right hand corner a press View Cart.
Once on your Shopping Cart page review your order and proceed with Check Out options.
On the Checkout page, please enter the necessary billing and shipping address details.
We will confirm our acceptance to you by sending you an email that confirms that the Products have been ordered. At this point the Contract between us will be formed.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, we will inform you by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
5. Delivery and shipping
Your products will normally be shipped directly from our boutique on the working day after you place your order. Please allow up to 7 working days for delivery after your order has been dispatched. Your order will be delivered to the address you specified, and anyone at the address can sign for the parcel.
If we are unable to meet the estimated delivery date because of an event outside of our control, we will contact you with a revised estimated delivery date. Delivery will be completed when we deliver the Products to the address you gave us.
We currently deliver to the following EU countries, Australia, Canada, Russia and United States using UPS, and you will be able to track your order at any time:
Austria, Belgium, Bulgaria, Denmark (except Faroe Islands and Greenland ), Estonia, Finland (excluding Åland), France (except overseas territories), Germany, Greece (except Mount Athos), Great Britain (except Channel Islands), Ireland, Italy (except Livigno and Campione d' Italia ), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except overseas territories), Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (except northern part).
Shipping is free on all orders.
International delivery (United States)
For imports from Europe please be aware that Custom Duties may be applied before enabling delivery to your address.
Sans Residence is not accountable for any fees charged by customs.
6. Payment and price policy
You can only pay for Products using a debit card or credit card and PayPal services. We accept Visa and MasterCards.
Payment for the products and all applicable delivery charges are in advance. We will not charge your debit card or credit card until we dispatch your order.
Prices shown on the Website are in Euros and are inclusive of VAT at the applicable rate.
All prices and offers remain valid as advertised. The Euros price of a product displayed on the Site at the time the order is accepted will be honored.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes.
The content in this policy will be updated from time to time so please remember to read through it again when you visit our website.
Personal details (referred to as “data”) includes data such as a customer’s name, email address, residential address, telephone number, gender, date of birth, payment details among others.
These details are kept by Sans Residence acting as the party responsible for your personal data under the Czech Data Protection Act No. 101/2000 Coll., on protection of personal data and amending certain laws , as amended .
We will only collect, process and use your data, if you give your consent or if such processing or use is permitted according to a legal provision. We will only collect, process and use the data that is required to perform and use our services or data that you provide to us voluntarily.
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us a written notice.
Right to cancel under the ICACRs:
You have the right to cancel your order within 14 days without giving the reason.
The cancellation period will expire 14 days from the day after the day of acquisition of physical possession of the last of the goods.
To exercise the right to cancel, you must inform us by email to: email@example.com. Please include order number, reason of return and bank account details in the email.
For orders cancelled under the ICACRs, we will issue you with a full refund excluding the shipping costs paid by you. All the items should be returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
When we have approved your returned item, we will make reimbursement without undue date, and no later than 14 days.
Please remember that financial responsibility for the return is yours until it reaches us.
You shall return cancelled orders to Ewgeniya Lyras, Sans Residence, Jinonicka 804/80, Prague 5, 158 00 Czech Republic. The deadline is met if you send the goods before the period of 14 days has expired.
9. No Commercial use
This Website is for your personal non commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, commercially exploit, transfer, data mine or sell any content, products or information contained within this website. You may not use this website or any of its content for any commercial purposes including revenue generation activities.
10. Our liability
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
We only supply the Products for private use. You agree not to use the product for any commercial purposes. Based on it we are not responsible for losses not caused by our breach or negligence (for example any loss of profit or loss of business opportunity) .